Frequently Asked Questions
Everything you need to know about our high-performance VR headsets and services.
What is the typical shipping timeframe for Pimax headsets?
Orders for in-stock items are typically processed within 2-3 business days. Shipping times vary by region, but most domestic orders arrive within 5-7 business days via our premium couriers.
Does Pimax offer a warranty on its hardware?
Yes, all Pimax headsets and official accessories come with a standard 1-year limited warranty that covers manufacturing defects and hardware failures under normal use.
What is your return policy for open-box items?
We offer a 15-day return policy for most products. Please note that items must be returned in their original packaging with all accessories included; a restocking fee may apply to opened electronics.
Which payment methods are accepted at checkout?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Klarna for flexible financing.
Are Pimax headsets compatible with SteamVR?
Absolutely. Pimax headsets are designed to be fully compatible with the SteamVR ecosystem, allowing you to enjoy thousands of VR titles with industry-leading field of view and resolution.
How do I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's portal to monitor your delivery status in real-time.